INTERNATIONAL

OCL

Services
    1 eCommerce Fulfillment Services 
 
You’ve probably heard the old adage, “jack of all trades – master of none." Well, at OCL, we do one thing…eCommerce order fulfillment…and we do it well.This core focus of ours is one of the reasons we’ve been called the “ultimate choice in order fulfillment,” and why the Mailing & Fulfillment Service Association (MFSA) has described us as “one of the best and brightest” within our industry. At OCL, we provide inventory storage and fulfillment services to eCommerce sellers of all types and sizes. Running an eCommerce business isn’t easy. It requires time, money, a little creativity, and a whole lot of passion. As a growing business, you also need flexibility. And at OCL, our fulfillment services conform to your needs, transforming fixed costs, such as warehouse rent, into variable costs that can easily scale with your business.
Our friendly terms make things even easier. At OCL, we don’t have minimum order requirements. We don’t have setup fees. You pay only for the fulfillment services you actually utilize, and you pay for them as you go, with no long-term contracts.
As a leader in eCommerce fulfillment, we have pioneered easy-to-use technology that provides online merchants with visibility and control.
Our web-based fulfillment software allows you to check inventory, orders and shipments from anywhere in the world with an Internet connection. Our software integrates with over 30 of the most popular shopping carts and systems, allowing your orders to flow seamlessly into our Fulfillment Control Panel. From there, our team quickly picks, packs and ships your orders with over 99.9% accuracy, all while keeping you and your end customers in the loop.
Experience that Will Serve You Well
Our processes, technology and expertise lend themselves well to eCommerce merchants in a range of industries, including the following:
     Apparel Fulfillment
     Consumer Goods
     Book Fulfillment
     CD / DVD Fulfillment
     eBay Fulfillment
     Nutraceutical Fulfillment
     Kickstarter Fulfillment
     International Fulfillment
Allow us to show you the difference that we can make for your eCommerce business. Request a free quote today, and ask about our risk-free trial period.

   2  Warehousing and Distribution

Looking for a fulfillment center that charges only for the inventory storage space you actually use?
Many order fulfillment companies charge high storage fees, require minimums, and even penalize you if your inventory is stored for too long.
At OCL, we not only provide a low-cost inventory storage solution, our friendly pricing means that you pay only for the amount of storage space you use, whether it’s 10 pallets, one half pallet, or just 1 cubic foot. On top of that, we will never penalize you for slow-moving merchandise.
Your Growing eCommerce Business
OCL internationl operates nearly 200,000 square feet of space in our clean, secure fulfillment center.
Supported by a strong technology backbone and a friendly, experienced operational team, our facility protects and organizes your products for safe, secure inventory storage and fast, efficient eCommerce fulfillment that easily scales with your growing business.
Below are some of the additional features and benefits of our eCommerce fulfillment center and technology.
     Secure Fulfillment Center
     Attention to warehouse cleanliness
     24-hour security system
     Sprinkler system for fire suppression
     Concrete-reinforced building
     Technology to Keep You Informed
     Monitor your inventory levels, orders and shipments with our web-based software
     Up-to-date inventory counts and low inventory alerts
     24/7 access to inventory reports, including the ability to forecast inventory needs
     Responsive receiving department to get your products quickly sorted and shelved
     infrastructure and Disaster Preparedness
     Dedicated UPS and dedicated HVAC in server vault
     Data back-up in two remote locations
     IT disaster recovery plan (available upon request) outlining immediate and detailed responses to events ranging from electrical outage to server       failure action plan.
With our web-based fulfillment software, we will provide you with constant visibility over your inventory and eCommerce orders, and our friendly, knowledgeable staff will work closely with you to coordinate freight shipments and ensure that your merchandise is handled properly from the time it hits our dock, to the time it is shipped to your end customers.
Discover why so many online sellers worldwide put their trust in OCL internationl.

   3  3PL Shipping Services

Fast, dependable order fulfillment and shipping is critical to the success of your online business. And with OCL international, you can rest easy knowing that you’re working with a trusted, established partner.
Our award-winning fulfillment center provides affordable storage, fulfillment and shipping services to online merchants of all types and sizes. Our top priority is getting your orders to your customers quickly, accurately, and to your specifications.
Here’s an overview of our eCommerce shipping services and partners.
As a leading eCommerce fulfillment center, we offer online sellers a range of shipping options to ensure you get the most reliable and cost-effective delivery method for your orders.
Whether your customers require overnight delivery, or are satisfied with slower delivery in order to save on shipping costs, we offer an affordable, dependable solution. eCommerce sellers are able to take advantage of shipping partnerships we’ve established in order to save time, money, and to make their businesses more competitive online.
      Domestic Order Fulfillment & Shipping
At eFulfillment Service, we specialize in both domestic and international order fulfillment. For domestic shipments, we provide online sellers with a variety of delivery methods:
     Economy Lightweight:
A reliable, low-cost shipping service for your lightweight packages.
     Economy Post:
A reliable, low-cost shipping service for your mid-weight packages.
     Standard Ground:
Ground delivery service for both lightweight and heavy packages.
     Expedited:
2- or 3-day delivery service for both lightweight and heavy packages.
     Overnight:
Overnight delivery service for both lightweight and heavy packages.
     International Order Fulfillment & Shipping
Our international fulfillment expertise makes it easy and affordable for you to reach new customers across the globe.
We assist you with the rules and regulations of shipping across borders, and we will send your orders to all countries serviced by the major shipping carriers. Below are the delivery methods utilized as part of our international fulfillment services:
      USPS First Class Mail International
      USPS Priority Mail International
      USPS Express Mail International
      FedEx International Economy
      FedEx International Priority
      FedEx Ground to Canada
      Asendia International Priority Airmail (IPA)
We provide either an Export Declaration Form or a copy of your Export Commercial Invoice, depending on customs’ requirements. Upon delivery, any required duties are charged to your end customer.
     Fast Order Processing
With OCL international, your orders go out the door quickly, and accurately.
Expedited orders placed Monday thru Friday by 1:00pm EST will go out the door the same day. All other orders typically go out within one business day.
And the best part….not only are we fast, we’re extraordinarily dependable. Our accuracy rate is one of the highest in the industry, which may be one of the reasons why we’ve been called “the ultimate choice in order fulfillment.”
     Ship Confirmations
Once an order leaves our fulfillment center, we’ll email a ship confirmation to you. We also can email a ship confirmation, including a tracking number and your custom sales message, to your customer.
     Customer Tracking Information
In addition to email ship confirmations, we also make it easy for your customers to check tracking information on your website.
We provide sellers with the option to add a button to their eCommerce stores, where your customers can view their current tracking information by entering one of following: name, email address, phone number, order number, or purchase order/reference number.
      Shipping Backorders
If an order contains an out-of-stock item, the order is marked as backordered and held until the missing merchandise arrives at our fulfillment center.
     Transit Damage/Lost Shipments
All Standard Ground, Expedited and Overnight product shipments include $100 damage or loss insurance coverage, and you can purchase additional insurance if you would like.
     C.O.D. Collections
We can collect C.O.D. amounts for Standard Ground, Expedited, and Overnight packages.
     Shipping Merchandise to Our Fulfillment Center
Not only do our fulfillment services save you money on outbound shipping, we can also save you hundreds of dollars on inbound shipping. By sending your inventory to us via our preferred carrier, you will receive a freight discount of 70%, and our customer service team will work closely with you to set everything up.
Get a free quote or call us at (909)935-5184 to learn more about our inbound freight discounts and affordable fulfillment services.

      4  Additional Service

For online merchants that need more than just order fulfillment services, we have you covered.
OCL international offers eCommerce sellers a range of services to complement our award-winning product fulfillment. To save you time and headaches, you can take advantage of any or all of the following:
     Order returns processing
     Kitting / light assembly
      Custom technology projects
      Partnerships

Order Returns Processing
Together, we’ll craft a returns policy that works for your business.
We print your custom return instructions on every packing list inserted with your orders. Instructions are easily updated in our web-based system to reflect your policy changes.
Our experienced Returns Team carefully inspects and sorts each returned item based on its condition and promptly notifies you by email. Pending your response, we hold intact merchandise before returning it to inventory, and we will store damaged merchandise separately before discarding it or shipping it back to you, according to your preference.

Kitting / Light Assembly
When it comes to order fulfillment, kitting can save you money.
Product kitting is the process of bundling of individual items into ready-to-ship packages. And when you need kitting or light assembly work to create a completed product or package, we can help. Our services range from simple collating to multi-component product assembly.
Our team excels at:
      Collating and kitting of promotional kits, educational materials, and other products
      Breaking bulk material into individual units
      Kit building for retail points of sale
      Kitting several items—such as hair care products—into one unit
      Light assembly
      Re-labeling projects
Curious if your products are right for kitting? We can help with that, too. Simply click here to request a quote, and we’ll be in touch to see if kitting makes sense for you.

Custom Technology Projects
With our experienced in-house technology team, we are able to handle custom IT-related projects that other product fulfillment houses cannot.
Our shopping cart integrations currently include over 30 of the most popular carts and eCommerce selling platforms, allowing for fast and easy processing of your orders. If you have a cart that’s not on our list, please let us know, and we will contact that shopping cart provider.

Established Partnerships
In addition to the services outlined above, eFulfillment Service has a range of fulfillment partnersthat can assist merchants in a number of other areas, from call centers, to freight companies, to brokerage services.

Let us know how we can meet your unique needs. Get a quote today, and see why OCL international has been called “one of the best and brightest in the fulfillment services industry.”